Privacy Policy

Plyable is a composites design and engineering company. We use your data to design and manufacture composite tooling and to provide the best possible customer experience. Plyable cares deeply about the integrity and security of your data and will only use your personal information to provide the information, products or services you have requested from us.

Where we process personal information for purposes which are not directly to comply with our contractual obligations we do so for certain legitimate business purposes. Whenever we process data for these purposes we will always ensure that we give your personal data rights due consideration and hold them in the highest regard.

We use Hotjar, Google Analytics and Drift cookies to anonymously analyse website activity and improve our service. Should we wish to use any personal data we will explicitly seek your consent. We never share your data. We regularly assess our compliance with all data protection legislation. For further information or to talk to us please contact privacy@plyable.com.

No Plyable products collect personal data (such as names and email addresses,) in cookies but we do store other information necessary to ensure data security and session continuity. However, some of the software products we use or maintain on behalf of others, may collect personal data. We are in contact with these suppliers and our clients to ensure that each of these products is GDPR-compliant and covered by its own privacy statement.

Commercial Partners

Plyable has commercial relationships with a small set of manufacturing partners. Plyable may share your data will one or more of these partners as part of manufacturing your order.

Marketing communications

From time to time we would like to contact you with details of other webinars, events, products and services we offer. You should receive marketing emails only from us and, if you agree, from other organisations we have carefully chosen. We will make sure it is clear when you can make these choices, for example, we have boxes you need to tick if you want to receive marketing. However, we may email you occasionally with information or questions about your registration, your subscription account or postings, for example, with reminders, warnings or copyright requests.

Software service partners

Plyable uses Auth0 to provide high security and industry best practice login and authentication. We share your email address and other personal data with this company. No CAD data is shared with them.

Plyable uses Google analytics to anonymously track the behavior of users on our site.

Plyable uses Hotjar to anonymously track the behaviour of users on our site.

What are your rights?

Under new data protection regulations, individuals (you) have enhanced rights:

  • Individuals have the right to be informed as to what information we collect and how we use it.

  • The right to erasure.

  • The right of access. Please contact us (see details below) for a copy of the data we hold on you.

  • The right to have information we hold about you rectified.

  • The right to restrict processing. That is, you have the right to decide how we use your personal data and, for example, to decide that you don’t want to receive certain types of information or to change the permissions for our use of your personal information e.g. withdraw the right to send you marketing information. You have the right to object to this processing, and if you wish to unsubscribe, you can do so here.

  • The right to data portability (we are obliged to send any data which you have supplied to us and which we hold to another supplier if you request this).

  • Rights in relation to automated decision making and profiling.

  • The right to complain about any use of your personal data which you consider to be unlawful. We invite you to get in touch with us in the first instance but our supervisory authority is the UK Information Commissioners Office (ICO) and they can be contacted via their website at ico.org.uk. You can find our contact details below.

Plyable is a processor of client data and the controller for data which we process in relation to suppliers and on our employees.

For any queries relating to personal data, please contact our Data Protection Lead, Adam Lofts (email: a.lofts@plyable.com). If in the instance you find Adam is Out of Office, and require a prompt reply, please get in touch with us at info@plyable.com.